FAQ

Here is a list of common questions that we answer.
Don’t see your answer to your question? Feel free to contact us!

Autoshipment

Can I add other items to my autoshipment order?

Yes, as long as they are added before the autoshipment is sent out. We try to send an email out a couple of weeks ahead of time to give you a reminder to send in your requests.

Do you extend terms?

At this time, we do not extend terms (net 10, net 30, etc).  For online orders, payment is by Visa, Mastercard, American Express, or Paypal. BLOCK Magazine autoship orders require a credit card on file; they cannot be processed through Paypal. Similarly, any order sent submitted to us by phone or email require a valid credit card on file.

Do you send other items by autoshipment?

We only offer BLOCK Magazine by autoshipment at this time. However, we generally send out an email a couple of weeks before the autoshipment ships out and give you the opportunity to email us anything you want to add to your order. This also means that we will never ship anything to you that you don’t ask for and we don’t require you to take anything else by autoshipment in order to receive BLOCK Magazine.

Does the autoship program require a contract?

No. You can cancel or adjust your autoshipment amount at any time. Just fill out the autoshipment form and we’ll get it updated.

How much does shipping cost?

Shipping in the US is $7 flat. Orders over $150 ship for free in the US. For international orders, actual shipping charges will be applied to each order. Retail shipping specials, free shipping days or other retail promotions do not apply to wholesale orders.

When will my autoshipment order be sent?

As soon as the releasing issue is sent from our publisher to our warehouse, we ship them out. Sometimes the dates vary depending on the vicissitudes of the publication process, which is why we don’t have a specific set date when releasing.

Where can I see if I’m signed up for BLOCK Magazine autoshipment?

Email us, “wholesale@missouriquiltco.com“. We’re working on getting more online functionality for our wholesale partners so this can be checked online.

Becoming Part of the MSQC Wholesale Family

Are there minimum order quantities?

Yes, here is a list http://shops.missouriquiltco.com/product-category/all-products/. The minimums are listed under the product information.

Do you wholesale fabric?

Unfortunately we do not. We wholesale a lot of things but we do not distribute or wholesale precuts, fabrics, and notions not made by us.

Do you wholesale your templates?

We do, view our selection of TEMPLATES.  To order, add the item to your cart at missouriquiltco.com as usual. If you’re part of the MSQC wholesale family and the wholesale minimum quantity is met, wholesale price will be reflected in your cart.

How do I become a wholesaler with Missouri Star Quilt Company?

To become a member of the MSQC wholesale family, fill in the form found here:

BECOME A WHOLESALER NOW!

 

This is the info you’ll need:

Business Name

Your Name

Business Email

Business Phone #

Shipping Address

Billing Address

State resale license #

Copy of State resale license form (attached as a pdf or image).

Company Website

Company Facebook Page

We require a copy of your state resale license for our files before you can become an MSQC wholesale partner. You can mail it, scan & email it, or fax it. NOTE: Alaska, Delaware, Montana, New Hampshire, and Oregon do not collect sales tax, so if you live in any of those states then we do NOT require a resale license from you. We do, however, require some documentation that you are in business selling quilting products, fabric, or some other similar enterprise to set up a wholesale account.

If you are an international customer, we do require your resale license number and some documentation indicating that you are in business as a quilt shop or similar enterprise in order to set up a wholesale account. Generally a copy of your business license will do. Please provide a translation of the relevant text.

What is a Resale License?

A state resale license is issued by the state in which you do business and registers you as a wholesale business with your state tax agency. This permit is called different things in different states. For example, the California license is called a Seller’s Permit issued by the State Board of Equalization. In New York, it’s called a Certificate of Authority issued by the Department of Taxation and Finance.

A Federal Employer Identification Number (FEIN) is not sufficient for setting up a wholesale account. We require the resale permit number issued by your State tax agency. If you live in a state that does not collect sales tax, like Alaska or Oregon, we will accept your city business license. For international customers, the number of the business license you have in your country is sufficient.

Even if a wholesale customer is only selling products wholesale (and not retail, so therefore is not charging or collecting sales tax), we still require a wholesale customer to have resale license to make wholesale purchases.

For California wholesale customers, we need a signed copy of the Resale Certificate form in our office for wholesale accounts.

DOWNLOAD REQUIRED CALIFORNIA RESALE CERTIFICATE FORM

Please download the form, print, fill out the information and scan and email it to wholesale@missouriquiltco.com.

ALL OTHER STATES:

We need a hard copy of your State Resale License on file in our office. Email it to wholesale@missouriquiltco.com. A scan or simply a clear, legible image will do. If your state does not charge sales tax, (Alaska, Delaware, Oregon, New Hampshire, or Montana, for example) then it will probably issue some type of Business License that will serve the same purpose. Please check your state’s website. The following links may be helpful:

Montana

Alaska

Hawaii

Delaware

New Hampshire

Oregon

INTERNATIONAL CUSTOMERS:

Please enter the number of the resale license issued by your country. We also need a hard copy of your business license on file in our office. Email it to wholesale@missouriquiltco.com. A scan or simply a clear, legible image will do.

How do I place a wholesale order?

Online

If you are registered MSQC wholesale partner, simply place the minimum order quantity of a wholesale item in you cart on missouriquiltco.com and the wholesale pricing will be reflected. Then, checkout as normal and we’ll ship your wholesale items to you. Shipping will be charged according to your order size.

By Email

Alternatively, send us an email including:

  • Item Name
  • Item SKU
  • Quantity (make sure it meets the minimum).

By Phone

Or, call with that info and we’ll get your order placed.

NOTE: for us to place your order either by phone or email, you must have valid credit card information on file; we cannot place an order using Paypal.

 

 

How do I see wholesale prices?

To see wholesale pricing you must be registered with a wholesale account (How?). Once you are a part of the MSQC Wholesale Family, log in to missouriquiltco.com with the  email address associated with your wholesale account and place the wholesale minimum of a wholesale item in your cart. The wholesale price will then be displayed.

I am a shop that wants to carry your products. Do you wholesale?

Yes, We would be happy to get you set up with a wholesale account. Please email us at “wholesale@missouriquiltco.com” Make sure to attach your State Tax Permit or Federal Id and include basic information for shipping and contact, and payment methods. Once we have this information we can complete your request and send you more details. If you have any further questions please email or give us a call. Thanks again, and we look forward to hearing from you!

I am an International customer; I do not have a resale license. What do you need from me?

In place of a state resale license, international customers should send the number of the business license you have in your country. We will also need an attached copy of your business license as either a PDF or image file. Please translate the relevant text for us.

 

My state doesn’t collect sales tax. What do you need from me?

We must have a copy of your State Resale License on file in our office. A scan or simply a clear, legible image will do. If your state does not collect sales tax, (Alaska, Delaware, Oregon, Hawaii, New Hampshire, or Montana, for example) then it will probably issue some type of Business License that will serve the same purpose. Please check your state’s website. The following links may be helpful:

Montana

Alaska

Hawaii

Delaware

New Hampshire

Oregon

 

So…that chicken…quacks?

Yeah, we don’t really know…

What is a Resale License?

A state resale license is issued by the state in which you do business and registers you as a wholesale business with your state tax agency. This permit is called different things in different states. For example, the California license is called a Seller’s Permit issued by the State Board of Equalization. In New York, it’s called a Certificate of Authority issued by the Department of Taxation and Finance.

A Federal Employer Identification Number (FEIN) is not sufficient for setting up a wholesale account. We require the resale permit number issued by your State tax agency. If you live in a state that does not collect sales tax, like Alaska or Oregon, we will accept your city business license. For international customers, the number of the business license and a copy of the supporting document you have in your country is sufficient.

Even if a wholesale customer is only selling products wholesale (and not retail, so therefore is not charging or collecting sales tax), we still require a wholesale customer to have resale license to make wholesale purchases.

What items can I purchase wholesale?

Templates, MSQC branded items, block magazines, special issue magazines, and patterns. click here for a list: http://shops.missouriquiltco.com/product-category/all-products/

BLOCK Magazine

What templates / patterns will be in the next issue of BLOCK Magazine?

We send out emails a couple of weeks before the magazine is printed to give you a heads up about what projects will be in the magazine and what templates will be used so you can be sure to have them in stock when your customers come looking for them.

Where can I see if I’m signed up for BLOCK Magazine autoshipment?

Email us, “wholesale@missouriquiltco.com“. We’re working on getting more online functionality for our wholesale partners so this can be checked online.

International

I am an International customer; I do not have a resale license. What do you need from me?

In place of a state resale license, international customers should send the number of the business license you have in your country. We will also need an attached copy of your business license as either a PDF or image file. Please translate the relevant text for us.

 

I hear that you have some Canadians in your company, eh?

Yes, one of our founders is from our frozen neighbor to the north. He comes down from the icy tundra to visit us in Hamilton pretty regularly.

What is up with international shipping?

Egh, international shipping is kind of up in the air at times. We are constantly working to find better and more cost effective ways to ship to our international wholesale partners. If you have any ideas please let us know, “wholesale@missouriquiltco.com“!

Jenny Doan

Can I get Jenny to come do a trunk show at my shop?

Yes, but Jenny isn’t traveling as much as she used to. Please contact “retreats@missouriquiltco.com” or “mscott@missouriquiltco.com” for more details.

Can I use Jenny’s tutorials to help sell MSQC products in my shop?

Yes, please do! Please spread the love for MSQC and Jenny while teaching. Please email us with any amazing ideas you’ve come up with for using the tutorials to sell fabric in your shop! The tutorials are in a few places, you can view them

  • QuiltingTutorials.com This is our site where we post tutorials, we put them here and try to add a few more links and downloadable patterns and things like that. We are a bit behind on it, but if you are looking for the pattern or something like that, you’ll find it here.
  • YouTube.com/MissouriQuiltCo This is our youtube channel, if you want to see everything, GO HERE! From start to finish,they’re all on there, just peruse or search around, there are a lot!
What is it like to work with Jenny?

Let’s just say there’s never a dull moment. 🙂

Payments

Do you extend terms?

At this time, we do not extend terms (net 10, net 30, etc).  For online orders, payment is by Visa, Mastercard, American Express, or Paypal. BLOCK Magazine autoship orders require a credit card on file; they cannot be processed through Paypal. Similarly, any order sent submitted to us by phone or email require a valid credit card on file.

Placing orders

Are there minimum order quantities?

Yes, here is a list http://shops.missouriquiltco.com/product-category/all-products/. The minimums are listed under the product information.

Can I add other items to my autoshipment order?

Yes, as long as they are added before the autoshipment is sent out. We try to send an email out a couple of weeks ahead of time to give you a reminder to send in your requests.

Do you wholesale your templates?

We do, view our selection of TEMPLATES.  To order, add the item to your cart at missouriquiltco.com as usual. If you’re part of the MSQC wholesale family and the wholesale minimum quantity is met, wholesale price will be reflected in your cart.

How do I place a wholesale order?

Online

If you are registered MSQC wholesale partner, simply place the minimum order quantity of a wholesale item in you cart on missouriquiltco.com and the wholesale pricing will be reflected. Then, checkout as normal and we’ll ship your wholesale items to you. Shipping will be charged according to your order size.

By Email

Alternatively, send us an email including:

  • Item Name
  • Item SKU
  • Quantity (make sure it meets the minimum).

By Phone

Or, call with that info and we’ll get your order placed.

NOTE: for us to place your order either by phone or email, you must have valid credit card information on file; we cannot place an order using Paypal.

 

 

How do I see wholesale prices?

To see wholesale pricing you must be registered with a wholesale account (How?). Once you are a part of the MSQC Wholesale Family, log in to missouriquiltco.com with the  email address associated with your wholesale account and place the wholesale minimum of a wholesale item in your cart. The wholesale price will then be displayed.

How much does shipping cost?

Shipping in the US is $7 flat. Orders over $150 ship for free in the US. For international orders, actual shipping charges will be applied to each order. Retail shipping specials, free shipping days or other retail promotions do not apply to wholesale orders.

I am a shop that wants to carry your products. Do you wholesale?

Yes, We would be happy to get you set up with a wholesale account. Please email us at “wholesale@missouriquiltco.com” Make sure to attach your State Tax Permit or Federal Id and include basic information for shipping and contact, and payment methods. Once we have this information we can complete your request and send you more details. If you have any further questions please email or give us a call. Thanks again, and we look forward to hearing from you!

I don’t have my order yet. What can I do?

Check the tracking information on your order confirmation email or by checking your order history here:https://secure.missouriquiltco.com/registration/account/orderhistory. If there isn’t any, give us a call because your order may not have gone through.

My password for the MSQC site won’t work.

Click reset my password, https://www.missouriquiltco.com/registration/forgot. If this doesn’t work, let us know! email, “info@missouriquiltco.com” or 888-571-1122.

What items can I purchase wholesale?

Templates, MSQC branded items, block magazines, special issue magazines, and patterns. click here for a list: http://shops.missouriquiltco.com/product-category/all-products/

Products

Do you wholesale fabric?

Unfortunately we do not. We wholesale a lot of things but we do not distribute or wholesale precuts, fabrics, and notions not made by us.

Do you wholesale your templates?

We do, view our selection of TEMPLATES.  To order, add the item to your cart at missouriquiltco.com as usual. If you’re part of the MSQC wholesale family and the wholesale minimum quantity is met, wholesale price will be reflected in your cart.

How do I see wholesale prices?

To see wholesale pricing you must be registered with a wholesale account (How?). Once you are a part of the MSQC Wholesale Family, log in to missouriquiltco.com with the  email address associated with your wholesale account and place the wholesale minimum of a wholesale item in your cart. The wholesale price will then be displayed.

What items can I purchase wholesale?

Templates, MSQC branded items, block magazines, special issue magazines, and patterns. click here for a list: http://shops.missouriquiltco.com/product-category/all-products/

What templates / patterns will be in the next issue of BLOCK Magazine?

We send out emails a couple of weeks before the magazine is printed to give you a heads up about what projects will be in the magazine and what templates will be used so you can be sure to have them in stock when your customers come looking for them.

Retreats

Can I get Jenny to come do a trunk show at my shop?

Yes, but Jenny isn’t traveling as much as she used to. Please contact “retreats@missouriquiltco.com” or “mscott@missouriquiltco.com” for more details.

I have heard you hold Shop Owners Only Retreats. Where can I learn more?

Oh, yes these are a great resource of any Local Quilt Shop owner. Plus, they’re just a plain ol’ good time. Learn more here: www.shops.missouriquiltco.com/msqc-retreats.

Shipping

How much does shipping cost?

Shipping in the US is $7 flat. Orders over $150 ship for free in the US. For international orders, actual shipping charges will be applied to each order. Retail shipping specials, free shipping days or other retail promotions do not apply to wholesale orders.

I don’t have my order yet. What can I do?

Check the tracking information on your order confirmation email or by checking your order history here:https://secure.missouriquiltco.com/registration/account/orderhistory. If there isn’t any, give us a call because your order may not have gone through.

What is up with international shipping?

Egh, international shipping is kind of up in the air at times. We are constantly working to find better and more cost effective ways to ship to our international wholesale partners. If you have any ideas please let us know, “wholesale@missouriquiltco.com“!

When will my autoshipment order be sent?

As soon as the releasing issue is sent from our publisher to our warehouse, we ship them out. Sometimes the dates vary depending on the vicissitudes of the publication process, which is why we don’t have a specific set date when releasing.

Tutorials

Can I use Jenny’s tutorials to help sell MSQC products in my shop?

Yes, please do! Please spread the love for MSQC and Jenny while teaching. Please email us with any amazing ideas you’ve come up with for using the tutorials to sell fabric in your shop! The tutorials are in a few places, you can view them

  • QuiltingTutorials.com This is our site where we post tutorials, we put them here and try to add a few more links and downloadable patterns and things like that. We are a bit behind on it, but if you are looking for the pattern or something like that, you’ll find it here.
  • YouTube.com/MissouriQuiltCo This is our youtube channel, if you want to see everything, GO HERE! From start to finish,they’re all on there, just peruse or search around, there are a lot!

Website

I have a problem with the site who can I tell?

Let us know what the problem is by emailing “info@missouriquiltco.com” or calling us at 888-571-1122.

My password for the MSQC site won’t work.

Click reset my password, https://www.missouriquiltco.com/registration/forgot. If this doesn’t work, let us know! email, “info@missouriquiltco.com” or 888-571-1122.